Refund & Cancellation Policy

This policy explains your cancellation and refund rights when purchasing services from VEDRANA BLASKOVIC, trading as Blaskovic Digital. It complies with the EU Consumer Rights Directive 2011/83/EU, the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the UK Consumer Rights Act 2015 and the German Civil Code (BGB).

1. Provider

2. Right of withdrawal for consumers (14 days)

If you purchase our services as a consumer (a natural person acting outside their trade, business or profession), you have the right to withdraw from the contract within 14 calendar days from the date the contract was concluded, without giving any reason.

To exercise this right, you must inform us by an unambiguous statement (for example by email to blaskovic.v@inbox.eu) before the 14-day period expires. You may use the model withdrawal form below but it is not obligatory.

3. Effects of withdrawal

• We will reimburse all payments received from you without undue delay and not later than 14 days from the day on which we are informed of your decision to withdraw.
• Refunds are made using the same means of payment you used for the initial transaction, unless expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement.

4. Services started during the withdrawal period

If you have requested that the performance of services begins during the 14-day withdrawal period (for example to start design work immediately) and you then withdraw, you must pay an amount which is in proportion to the services already provided up to the moment you informed us of your withdrawal, in accordance with Art. 14(3) of Directive 2011/83/EU and § 357a BGB.

Where the service has been fully performed at your express prior request and with your acknowledgement that you would lose your right of withdrawal once the contract has been fully performed, the right of withdrawal no longer applies (Art. 16(a) Directive 2011/83/EU; UK 2013 Regulations, reg. 36).

5. Cancellation by the client (after the withdrawal period)

• Before work has begun: the deposit is refundable minus any administrative costs actually incurred (max 10% of the project value).
• After work has begun but before delivery: the deposit is non-refundable; any additional fees due cover work performed up to the cancellation date.
• After final delivery and acceptance: the project is considered complete and no refund is due, except where statutory consumer rights apply (see section 7).

6. Cancellation by us

We may cancel the project if you fail to provide required materials or feedback for more than 30 days, or in case of material breach of our Terms. In that case we will invoice for work performed and refund any unearned portion of the deposit.

7. Defective or non-conforming services

If the delivered service does not conform to what was agreed, you have the right to request that we bring the service into conformity, including remedies under § 634 BGB and the UK Consumer Rights Act 2015 (sections 54–56). Where conformity cannot be achieved within a reasonable time, you may be entitled to a price reduction or a proportionate refund.

8. Chargebacks

Please contact us first before initiating a chargeback so we can resolve any issue quickly. Unjustified chargebacks may be challenged with evidence of work performed.

9. Model withdrawal form

10. Contact

Questions about this policy or a refund request? Email blaskovic.v@inbox.eu or call +49 1577 6240867.