Terms & Conditions

These Terms & Conditions ("Terms") govern the supply of design and development services by VEDRANA BLASKOVIC, trading as Blaskovic Digital ("we", "us"), to you the client ("you"). They comply with EU consumer protection rules, the EU Directive 2011/83/EU on Consumer Rights, the UK Consumer Rights Act 2015 and the German Civil Code (BGB).

1. Provider

2. Services

We provide bespoke web design and development services as described on our website and in any individual proposal or quotation accepted by you. The proposal, together with these Terms, forms the contract between us.

3. Formation of contract

A binding contract is formed when you accept our written proposal (by email or signed document) and pay the initial deposit. For consumers in the EU and UK, you receive clear pre-contractual information in line with Articles 5–6 of Directive 2011/83/EU.

4. Prices and payment

• All prices are in EUR and are stated on our Services page or in a custom quote.
• Payment terms are 50% on commencement and 50% on delivery, unless otherwise agreed.
• Invoices are payable within 14 days. Late payments may incur statutory interest under § 288 BGB.
• As a small business under § 19 UStG (German VAT Act) we currently do not charge VAT. This may change and will be reflected on invoices.

5. Client responsibilities

• Provide accurate, lawful content and timely feedback.
• Hold all necessary rights to materials supplied to us (text, images, logos).
• Designate a single point of contact for approvals.

6. Delivery and revisions

Indicative delivery times are stated in each proposal. Revision rounds included in each package are listed on our Services page. Additional revisions are billed at our standard hourly rate after written confirmation.

7. Intellectual property

Upon full payment, you receive a worldwide, perpetual licence to use the final delivered website for your business. We retain ownership of pre-existing tools, frameworks, and the right to display the work in our portfolio unless agreed otherwise in writing.

8. Right of withdrawal (consumers, EU/UK)

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason, in accordance with Articles 9–16 of Directive 2011/83/EU and § 355 BGB (in the UK: the Consumer Contracts Regulations 2013).

Where you have expressly requested that we begin work during the withdrawal period, you must pay an amount proportional to the services already performed. Once the services are fully performed with your prior express consent and acknowledgment that you lose the right of withdrawal, the right ceases (Art. 16(a) Directive 2011/83/EU).

To exercise your right of withdrawal, send a clear statement to blaskovic.v@inbox.eu. Refunds, where due, are processed within 14 days using the same payment method you used.

9. Warranties and statutory rights

We will perform our services with reasonable care and skill (UK Consumer Rights Act 2015, s.49; § 633 BGB). For consumers, your statutory rights regarding non-conforming services remain unaffected by these Terms.

10. Liability

To the extent permitted by law, our total liability under or in connection with the contract is limited to the fees paid by you for the relevant services. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law (including under the UK Consumer Rights Act 2015 and § 309 BGB).

11. Suspension and termination

Either party may terminate the contract for material breach not remedied within 14 days of written notice. Fees for work performed up to termination remain due.

12. Data protection

We process personal data in accordance with our Privacy Policy.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, with application of the UN Convention on Contracts for the International Sale of Goods excluded. For consumers, this choice of law does not deprive you of the protection afforded by mandatory provisions of the law of your country of habitual residence (Art. 6 Rome I Regulation). Place of jurisdiction for non-consumers is Norderstedt, Germany.

14. Online dispute resolution

The European Commission provides a platform for online dispute resolution at ec.europa.eu/consumers/odr. We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

15. Contact

For any question regarding these Terms, contact us at blaskovic.v@inbox.eu.